The Texas State Board of Plumbing Examiners Launches “Ask Kevin” on Facebook

Groundbreaking Knowledgebase now Just Clicks/Touches Away on Facebook Messenger

[AUSTIN, TEXAS, September 10, 2024] — The Texas State Board of Plumbing Examiners (TSBPE) is pleased to announce the launch of “Ask Kevin” on Facebook Messenger. Visitors to the Official TSBPE Facebook page can now enjoy a seamless experience by simply clicking the “message” button, allowing them to instantly chat with Ask Kevin. This intelligent resource is here to provide comprehensive, accurate, and current information about Texas plumbing regulations and industry queries.

Since its inception, Ask Kevin has become an indispensable customer service tool for the TSBPE, successfully completing nearly 20,000 conversations with the public on the TSBPE website in less than a year. Now, this wealth of knowledge is available to the Facebook community with just a couple of quick clicks or touches. Whether it’s inquiries about the industry’s policies or the nuances of plumbing licensing and regulation in Texas, Ask Kevin offers fast, thorough and precise answers in just minutes.

Lisa G. Hill, Executive Director of TSBPE, shares her enthusiasm: “Ask Kevin provides an immediate source of answers to every facet of the plumbing industry in Texas. We encourage users not only to utilize this service but also to share Ask Kevin’s responses in relevant discussions on Facebook, as these answers are rooted in the most reliable and up-to-date information.”

Frank S. Denton, Chairman of the TSBPE Board, adds: “With the introduction of Ask Kevin on Facebook, we are making this effective use of human intelligence available to the plumbing industry in an even more accessible format. It’s an exciting step forward in our ongoing commitment to customer service and education.”

As the TSBPE marks the one-year anniversary of Ask Kevin’s original launch on the TSBPE website this month, the agency is excited to bring this enhanced level of service and transparency to its Facebook followers.

Ask Kevin is available 24/7 on Facebook by visiting facebook.com/TSBPE_Official and clicking “message.”